Terms Of Use

If you access the Website, and/or place an order for goods, you agree to be bound by these terms and conditions. Please read these terms and conditions carefully before accessing and/or ordering any goods from the Website. You should save a copy of these terms and conditions for future reference and if you have any questions about the Website please contact Customer Services.

The following definitions are used in these terms:

ADD TO CART: Select the product(s) you want to buy from the Website (including the size, colour (where applicable) and the quantity (the default will be one (1) unit and there is a limit of ninety-nine (99) units per item. To order quantities greater than 99 units per item, please contact Customer Services who will be able to assist you with your order). Click ‘Add to Cart‘.

CHECKOUT: Once you have added all of the products you wish to order, click on the ‘Cart’ icon in the top right hand corner. Review the contents of your cart and make sure all specifications meet your requirements then, click “Continue“.

ACCOUNT/GUEST: Enter your email address. If you already have an account, you will be asked to enter your password to log in, or you can choose to continue as a guest without logging in. If you do not have an account, you will be given the opportunity to register for an account or to continue as a guest. 

DELIVERY: We offer free delivery on almost all our products, though for some products that are priced for an amount below UGX. 50,000/= a small amount might be charged depending where you want it delivered.

PAYMENT: Select your preferred payment type on our secure payment page. Your payment will be collected from you by, or on behalf of, the Seller (depending which payment option you choose). On receipt of your order, an authorization will be created on your account which will refer to the Website brand. This will show on your mobile money/bank statement as a reservation of funds which allocates the money to your order but will not be taken until your order has been picked and processed. In the event that your order cannot be fulfilled, a request will be sent to your Telecommunication company/bank to cancel the authorization. If the authorization still remains after several days, please contact your telecommunication company/bank to request that they act upon the cancellation of the payment.

ORDER ACKNOWLEDGEMENT: 

Following submission of your order you will be sent an automated order acknowledgement to the email address used to place the order, it will also be accompanied by a phone call from one of our staff. An order acknowledgement does not mean that your order has been accepted. All orders are subject to availability of the products and formal acceptance by the Seller (which is in the order confirmation). 

ORDER CONFIRMATION: When your order has been picked, packed and is ready for delivery, you will receive an email/call confirming that the Seller has accepted your order. This is when a contract for you to purchase the goods from the Seller is formed. The contract to sell goods to you only relates to those goods listed in the confirmation email. By placing an order through the Website, you warrant that you are legally capable of entering into a binding contract.

DELIVERY AND RETURNS

Delivery costs are additional to the displayed price and for any product below UGX. 50,000l= is not included and vary depending on the delivery destination and the quantity/weight of goods ordered.

If your order is particularly heavy, it may be subject to extra delivery charges. If any order is subject to extra delivery charges you will be advised of the additional cost before delivery of your order begins. You have the option to cancel the order if you do not wish to pay any additional delivery costs.

Delivery options

We always aim to dispatch all goods in stock as quickly as possible. The maximum lead time for goods is 2 days and that’s when you place your order on a Saturday, it will be delivered on a Monday, unless specifically agreed by We with you.

We don’t make delivery on Sundays.

Split delivery

We may split delivery of your order into several parcels based on stock availability. You will not be charged extra for this method of shipping.

Cancellation period for purchases

In case of unwanted Order, you have a right to cancel your purchase. And this has to be done in less than one day.

For all valid items returned within the cancellation period, you may notify us that you are cancelling your order on our support contact displayed on the website.

Please give us a clear statement that you would like to cancel which includes your name, address, details of the order you wish to cancel and some contact information such as a telephone number or email address.

Returning items

You must return your items to the Returns Address no later than 2 days after the day on which the items are delivered to you (or someone receives the items for you.

Any returns are at your own risk. For your protection, we recommend that you return your items either by courier or trusted delivery person.

You must pay for any return delivery costs, except where the wrong item has been sent to you or the item is defective. Where an item cannot, by its nature, be returned by your delivery person (for example an exercise bike and heavy gym equipment) we charge a collection fee.

The items need to be in the original packaging where it forms part of the goods (for example, boxed goods, garments and gift items). Where an item has a return policy swing ticket attached,

it must still be attached and undamaged upon return. 

You have a legal obligation to take reasonable care of the items while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation. This applies to all items that are returned.

Refunds

We will refund you (or will arrange a refund on our behalf) in full for any items you return but will deduct from any reimbursement an amount equal to any diminishment in value of the items as a result of you handling the items beyond what is necessary to establish the nature, characteristics and functioning of the items.

If you are returning all items in your order, we will also refund the cost of the initial delivery to you, but only up to the cost of the standard delivery charge. If you are not returning all the items in your order, the initial delivery cost will not be refunded to you.

You will be refunded using the same payment method originally used to purchase the returned item(s) (unless you have expressly agreed otherwise). If you cannot be refunded using the original payment method then a cheque will be raised to the address on the order. You will be refunded no later than 5 days after the day we receive the items you are returning.

Once a refund has been issued you will receive a confirmation email detailing the amount which has been refunded and the item(s) we received back.

Returning items that have been sent out incorrectly

Please return to the Returns Address and clearly state the reason for return is that it has been sent out incorrectly.

Defective items

In the unlikely event that you receive a defective product, you will be entitled to one of the following remedies: 

Tier 1: within 5 days of receiving the defective item, you can choose to receive either: a repair; or  a full refund.

The Tier 1 right to reject, for perishable goods that would not be expected to last for 30 days, lasts only as long as such perishable goods would reasonably be expected to last.

Tier 2: if more than 5 days have passed after you received the goods, you can claim a repair of the defective item (but not a refund).

Tier 3 if the repair is not possible, or if it is unsuccessful or cannot be provided to you in a reasonable time, then you can choose to either:

keep the defective item and claim a price reduction (the amount of the price reduction will be determined by us depending on what is reasonable in the circumstances); or return the defective item and claim a refund (but note that if you have had the goods for more than 6 months, this refund may be reduced to take account of any use you have had from the goods).

If you think you have received a defective item, please return the items back to us including details where possible of:

• Your Order Number
• Product Code/Product Name
• Details of the fault

Whether you would prefer a refund or a repair or replacement We will examine the returned items and notify you of your refund or repair by call/email within a reasonable period of time.

We will process any refund due to you as soon as possible and, in any case within fourteen (3) days after the day we confirm by e-mail that you are entitled to a refund for defective items. The refund will be made to the same payment method originally used by you to make the payment (unless you have expressly agreed otherwise).

Where an item is confirmed as faulty, we will bear the reasonable postage costs of returning the items up to the cost of the standard delivery charge. If you have a query about returning goods, please contact Customer Services.

GENERAL

Limitation of liability

The Seller shall only be liable to you for the purchase price of the goods and any proven losses that you suffer as a result of the Seller ‘s failure to comply (whether arising in contract, tort (including negligence), breach of statutory duty or otherwise) which are a foreseeable consequence of such failure.

• The Seller will not be liable for the following types of loss:
• loss of income or revenue; or
• waste of management or office time.
• Nothing in these terms and conditions is intended to exclude or limit the Seller ‘s liability for:
• Death or personal injury caused by the Seller’s negligence;
• Fraud or fraudulent misrepresentation;
• Any other matter for which it would be illegal for the Seller to exclude or attempt to exclude its liability.

Whilst the Seller adopts industry standard protections against computer viruses, it is not able to warrant that this website is free from computer viruses or any other malicious or impairing computer program.

Events outside our control

The Seller will not be liable or responsible for any failure to perform, or delay in performance of any of its obligations to you that is caused by events outside the Seller ‘s reasonable control (a “Force Majeure Event”). A Force Majeure Event includes any act, event, non-happening, omission or accident beyond the Seller ‘s reasonable control and includes (without limitation) the following:

Strikes, lock-outs or other industrial action;

Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;

Fire, explosion, storm, flood, earthquake, subsidence, epidemic, pandemic or other natural disaster;

Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport;

Impossibility of the use of public or private telecommunications networks; or

The acts, decrees, legislation, regulations or restrictions of any government.

In the event of a Force Majeure Event, the Seller ‘s performance is deemed to be suspended for the period that the Force Majeure Event continues, and the Seller will have an extension of time for performance for the duration of that period. The Seller will use its reasonable endeavors to: bring the Force Majeure Event to a close; find a solution by which its obligations to you may reasonably be performed despite the Force Majeure Event; or provide a refund for any products/services that cannot be delivered due to a Force Majeure Event.

In response to government guidance and local lockdown rules, the Seller reserves the right to vary its in-store returns and exchanges policy where Customer access to changing rooms may be prohibited or otherwise limited.

Written communications
Applicable laws require that some of the information or communications the Seller sends to you should be in writing. By accessing the Website, you accept that communication with the Seller will be primarily electronic through e-mail or notices posted on the Website. For contractual purposes, by accessing the Website you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that the Seller provides to you electronically comply with any legal requirement that such communications be in writing. 

Intellectual property rights
Unless otherwise specified the intellectual property rights in the contents of all the pages in this website, are owned or licensed to the Seller (or a member of its group of companies), or are used with permission from the owner. The contents of this website may not be copied, reproduced, modified, downloaded or used in any form without our prior written permission.

Safety warning
Physical activities can be hazardous. The selection and use of suitable equipment requires skill, and you should ensure you are appropriately equipped and trained. In the interests of your safety and the safety of others, you should also ensure that you are properly trained in the techniques you will need to employ in pursuit of your chosen activity. The Seller recommends that you seek and take the advice of a suitably qualified person before purchasing your equipment. Once purchased, the equipment should only be used in accordance with the manufacturers’ instructions and should likewise be inspected before use and properly maintained.

Our right to vary these terms and conditions

The Seller reserves the right to revise and amend these terms and conditions from time to time. You will be subject to the terms and conditions that are in force at the time that you order goods from the Seller unless:

any change to these terms and conditions is required to be made by law or governmental authority, in which case the changes may apply to orders previously placed by you; or

the Seller notifies you of any changes to these terms and conditions before it accepts your order, in which case the Seller has the right to assume that you have accepted the change to the terms and conditions unless you notify the Seller to the contrary within seven (5) working days of receipt by you of the goods.

Governing law and jurisdiction

These terms and conditions are subject to Ugandan law.

The courts of England and Wales shall have exclusive jurisdiction over all claims or disputes (whether contractual or non-contractual) arising in relation to, out of or in connection with these terms and conditions.

Nothing in these terms and conditions is intended to affect your statutory rights.

COMPLAINTS

We take Customer feedback very seriously and aim to deal with complaints as quickly and effectively as possible.

To raise an issue or to make a complaint relating to orders placed through the Website, please contact Customer Services. To assist us in dealing with your complaint, please detail all aspects of the complaint, including your order number and your preferred contact details.

FRAUD PREVENTION

To help us to prevent fraud, we may require documentation to verify a Customer’s details or may require a landline telephone number. Card Fraud is illegal, and perpetrators will be prosecuted.

The following documentation may be required to complete our due diligence checks –

Personal identification – Photo ID – (National ID, Passport, Driving License or Birth Certificate)

Front and back of all cards used on the account (Please remember to block out the middle 6 digits on the front of the card, and the 3 digit CVS on the back)

Failure to comply with the verification checks will result in the order being cancelled

We reserve the right to cancel any order we do not believe to be genuine

If we identify a transaction as being potentially fraudulent we may ask our courier to return the goods to our warehouse, we may cancel your order even though you will have received the Order Confirmation email.

PRODUCTS NOT ELIGIBLE FOR RETURN

Unless they are defective, faulty or damaged, you may not cancel or return any of the following items:

Customized Jerseys;

Personalized or bespoke items (Trophies, Medals, Individual Awards)

Any items which deteriorate or expire rapidly (including but not limited to: perishable goods e.g. foods);

Any items that are sealed for health protection or hygiene reasons if you have unsealed them (including but not limited to: cosmetics, duvets, face masks, hats, hosiery, lingerie, mattress protectors, mattresses, men’s underwear, perfumery, personal grooming products, pierced earrings, pillows and swimwear);

Any computer games where the seal on the wrapping has been broken; and

Any items that have been inseparably mixed after delivery.

Refunds will only be offered in accordance with your statutory rights (which remain unaffected).